Shipping policy


1. Free Shipping

Thank you for shopping at Rokid. We are committed to providing you with clear and reliable shipping information to ensure your shopping experience is smooth and enjoyable.

We offer free shipping in Hong Kong region.

2. Order Processing

Once you place your order, our team begins the following preparation process:

  1. Order Verification — Confirm order details and payment
  2. Inventory Check — Verify stock availability at nearest warehouse
  3. Quality Inspection — Each AI Smart Glasses unit undergoes a 6-step quality control check 
  4. Secure Packaging — Your glasses are carefully packed in their original box with all accessories
  5. Shipping — Handover to our carrier partner

3. Incorrect or Incomplete Address

It is your responsibility to provide accurate shipping information.

If you realize you've entered an incorrect address:

  • Before order ships: Contact us immediately at info@unitytech.hk to update your details. Please note that we cannot guarantee changes will be successful, as the order may already be in processing or have been shipped (even if the tracking number has not yet been uploaded).
  • After order ships: We are unable to redirect packages once they've been processed and shipped

If a package is returned to us due to an incorrect address provided by you, we will contact you to arrange reshipment. Return shipping costs and reshipping fees will be your responsibility.

4. Contact Us

If you have any questions about shipping or need assistance with your order:

Email: [info@unitytech.hk]
Response Time: Within 24-48 hours (Monday-Friday)