處方度數鏡片服務
Q:我有散光，可以訂製 Rokid 眼鏡的度數鏡片嗎？
可以。Rokid 眼鏡的磁吸式度數鏡框支援近視與散光的客製化鏡片配訂。
在訂購度數鏡片前，建議您先準備好最新的眼科驗光單（處方箋）數據，以確保鏡片客製化的精準度。
Q:Rokid 眼鏡支援的度數範圍是多少？
Rokid 眼鏡支援的度數客製化範圍為 遠視 +6.00D 至 近視 -16.00D（即遠視 600 度至近視 1600 度）。
若您不確定自己的度數是否適用，建議在下單前先確認您最新的驗光數據，或發送電郵至客服團隊 info@unitytech.hk 尋求協助。
Q:如果無法順利安裝磁吸度數鏡片，該怎麼辦？
請先確認鏡框內側的兩個卡槽已正確對齊，接著輕壓外側卡槽，即可將鏡片牢固扣入到位。安裝過程中請小心操作，避免刮傷或損壞鏡片。
Q:我可以拿 Rokid 眼鏡到當地的眼鏡行配度數鏡片嗎？
可以。您可以先購買 Rokid 官方磁吸度數鏡框（此鏡框不含鏡片）。收到鏡框後，即可前往當地的實體眼鏡行，由專業驗光師為您切削與配製度數鏡片。
重要提示： 配製時請務必確保鏡片彎率（Curvature）低於 0.5D (R1000mm)。若鏡片彎率超出此限制，可能會導致鏡片無法完美嵌合鏡框，進而引發安裝問題。
不過，我們仍強烈建議使用 Rokid 官方線上度數鏡片客製服務，以確保鏡片與 Rokid 眼鏡達到最佳契合度，提供您最舒適的佩戴與視覺體驗。
功能與應用
Q:Rokid 眼鏡的「離線翻譯」是什麼意思？我可以在不連接或不攜帶手機的情況下使用翻譯功能嗎？
離線翻譯並不代表眼鏡在未配對或未啟用的狀態下即可直接使用。
在首次使用離線翻譯前，您需要先透過手機 App 完成眼鏡的配對與啟用，並在 App 內下載所需的語言模型。語言模型下載完成後，離線翻譯功能即不再依賴 Wi-Fi 或行動網路，而是直接透過眼鏡內建的晶片與演算法進行即時運算處理。
如需瞭解更多操作細節，請參閱官方教學指南：
https://global.rokid.com/blogs/glasses/break-language-barriers-how-to-use-the-rokid-glasses-real-time-translation-feature
Q:演講時使用 Rokid 眼鏡的提詞器功能是如何運作的？聽眾會發現我在看講稿嗎？
您只需將講稿貼上至提詞器功能中，文字便會在鏡片上自動滾動顯示。由於顯示畫面僅佩戴者可見，現場聽眾完全無法察覺您正在使用提詞器。此外，提詞器支援即時調整字型大小、滾動速度以及文字對齊方式。
Q:我可以調整眼鏡上投射文字的大小嗎？
可以。若您需要調整文字大小，可以在 Rokid App 中進行設定。請前往 App 底部的「提詞器」或「翻譯」分頁，點擊「顯示設定」，即可隨心調整字型大小、顯示區域或顯示面板的尺寸。
Q:Rokid 眼鏡如何解決視覺輻輳調節衝突 (VAC) 問題？
我們的產品採用微型顯示器與精密光學系統，將顯示畫面發出的光線在進入人眼前投射為平行或接近平行的光線。當雙眼接收此光線時，水晶體會自動聚焦於光學系統所設計的虛擬影像距離 (VID) —— 即 5 公尺處。
波導傳輸遵循「平行光進、平行光出」的物理原理，光線本身不會被放大或縮小。因此，虛擬影像距離主要由光學投影引擎的設計決定。透過精確設計投影鏡頭組的焦距，使輸出的光線宛如來自 5 公尺外的虛擬畫面。
我們目前的設計在「輕量化」與「佩戴舒適度」之間取得了完美平衡。憑藉固定的 5 公尺焦距與精準的雙眼視差設計，已將 VAC（視覺焦距衝突）的影響降至最低，對絕大多數使用者而言幾乎無感。
Q:Rokid 眼鏡的翻譯功能如何運作？支援的 89 種線上語言與 6 種離線語言有哪些？
Rokid 眼鏡透過內建的麥克風陣列接收語音，經由 AI 演算法即時運算後，將翻譯好的文字直接呈現於您的眼前視野中。
- 線上翻譯： 需要連接網路以存取雲端語言模型，目前支援 89 種線上翻譯語言（涵蓋中文、英文、日文、德文、法文、西班牙文等常用語種）。
- 離線翻譯： 需預先在 Rokid App 中下載語言包，下載後即可透過眼鏡內建晶片進行本地離線運算，無需 Wi-Fi 或數據網絡。目前支援的 6 種離線翻譯語言為：中文、英文、日文、德文、法文、西班牙文。
註：支援的語言清單可能會因 App 版本或所在地區有所調整。請以 Rokid App 內實際顯示的語言清單為準。
Q:Rokid AR 眼鏡連接 Mac 電腦時支援多螢幕模式嗎？
不支援。連接 Mac 時，Rokid Max 可作為獨立的第二顯示螢幕使用，但不支援多螢幕擴充顯示。若您需要多視窗/多螢幕體驗，建議搭配使用 Rokid Station 2，其支援多視窗顯示，可同時開啟多個應用程式。
Q:Rokid Glasses / Rokid AI Glasses Style 單次最長可錄製多久的影片？
單次影片錄製最長可達 10 分鐘。您可以在 Hi Rokid App 中根據需求選擇 15 秒、30 秒、1 分鐘、2 分鐘、3 分鐘、5 分鐘或 10 分鐘的錄製時長。
Q:Rokid Glasses / Rokid AI Glasses Style 支援哪些拍攝比例與解析度？
支援多種畫面比例與解析度設定：
- 相片格式：4K (3:4)4K (9:16)3K (4:3)
- 影片格式：3K @ 30fps (9:16)2.5K @ 30fps (3:4)2K @ 30fps (9:16)2K @ 30fps (9:19.5)2.5K @ 30fps (4:3)
連線與通訊通知
Q:Rokid 眼鏡支援 WhatsApp 通話及其他通訊軟體嗎？
支援。當眼鏡透過藍牙與手機連線後，即可作為通訊設備的麥克風與揚聲器使用。
Q:如何確保 WhatsApp 及其他通訊軟體的通知能顯示於眼鏡上？
請確保手機已開啟 WhatsApp 的「浮動/彈出式通知」權限，並確認手機與眼鏡已成功透過藍牙連線。
隱私與數據安全
Q:Rokid AI 眼鏡如何管理翻譯紀錄、語音及文字資料？這些數據會被收集或二次利用嗎？
我們極為重視您的個人隱私。您的翻譯歷史紀錄、語音對話內容、文字資訊等相關數據，絕對不會被用於訓練或優化我們的 AI 模型，亦不會被用於二次行銷或任何無關用途。對於穿戴式智慧裝置，我們始終將使用者隱私安全放在首位。
物流與配送
Q:下單後大約多久可以收到商品的？
配送時間取決於您的送貨目的地、所選物流方式，以及訂單是否包含客製化度數鏡片：
- 標準配送： 大多數地區通常需要 6 至 18 個工作天。
- 美國地區快捷配送： 提供快捷選項，約需 3 至 5 個工作天。
註：客製化度數鏡片的製作與加工時間另計，不包含於上述物流時間內。詳情請參閱我們的運送政策。
Q:如何查詢我的包裹運送狀態？
Once your order has been shipped, we will send you a tracking number by email. You can track your package through the link below:https://www.ups.com/track
Q:How can I update my shipping address?
If you need to update your shipping address, please contact our customer support team as soon as possible with your order number and the new complete shipping address.Please note that if your order has already been shipped, we may not be able to change the address. We will do our best to assist based on the current order status.We currently do not ship to the following addresses:U.S. territoriesPO BoxesMilitary APO/FPO addressesWar zones or regions of active conflictTo avoid delivery issues, please make sure your shipping address is accurate, complete, and eligible for delivery.
Q:What are the address requirements for shipping?
No PO Boxes — A physical street address is required for delivery.Valid Phone Number — Required for customs clearance and carrier contact.Address in English — Please provide your shipping address in English to ensure accurate processing and delivery.
Q:Who is responsible for customs duties and import taxes?
Customs duties, import taxes, or other clearance fees are charged by the local customs authority according to local regulations and are usually collected by the shipping carrier on their behalf.These fees are not included in the product price or shipping fee paid to Rokid and are the responsibility of the recipient.We sincerely apologize for any inconvenience this may cause.
Q:If the tracking shows my package was delivered, but I haven't received it. What should I do?
Please follow the steps below:
Step 1: Check the delivery areaLook around your front door, mailbox, building reception/concierge, and nearby areas where the package may have been left.
Step 2: Check with othersAsk household members, neighbors, or building management in case someone accepted the package on your behalf.
Step 3: Allow additional timePlease allow 1–2 business days, as carriers may occasionally mark packages as delivered before final drop-off.
Step 4: Contact the carrierReach out to the carrier directly using your tracking number and request a Proof of Delivery (POD), including GPS delivery confirmation if available.
Step 5: Still can't locate your package?If the package cannot be found after 2 business days, please contact us at global-support@rokid.com with your order number. We will assist in opening an investigation with the carrier.
To help us investigate further, please also send the relevant documents, including communication records with the carrier (such as call recordings, email screenshots, SMS screenshots, or any other proof showing a delivery issue). If you have filed a police report, you may also include it.
Once we receive the information, we will verify the case as soon as possible. If it is confirmed to be our responsibility, we will arrange a replacement shipment within 3 business days.
Q:If the tracking shows my package was delivered, but I received the wrong product. What should I do?
Please provide us with video or photo proof taken during the unboxing process, along with the SN (serial number) of the device you received. Once we have this information, we will investigate and respond within 3 business days.
Customs & Duties
Q:Who is responsible for customs duties and import taxes?
Customs duties, import taxes, or other clearance fees are charged by the local customs authority according to local regulations and are usually collected by the shipping carrier on their behalf.These fees are not included in the product price or shipping fee paid to Rokid and are the responsibility of the recipient.We sincerely apologize for any inconvenience this may cause.
Q:My package was returned due to customs clearance issues. What should I do if I need it reshipped?
If your package was returned due to customs clearance issues and you would like us to reship it, please note the following:If the package was returned due to customer-related reasons, any losses from the original shipment (such as return shipping fees or handling fees) will be deducted from the refund amount.All applicable customs duties and taxes must be paid in advance before reshipment.The replacement shipment will be sent under DDP (Delivered Duty Paid) terms to help ensure successful delivery.If you accept the above conditions and would like us to reship your order, please contact our customer support team. If you have any other questions, feel free to reach out.
Q:I already paid the full customs fee for my first shipment. Why am I being charged again for the accessory or lens shipment?
Due to separate shipping arrangements, customs regulations may require a clearance fee for each individual shipment. However, if your first shipment was declared using the full order invoice (including all items), we are able to reimburse the customs fee for the accessory shipment.What you need to do:Contact us directly to request a copy of the accessory invoice.Present this invoice for customs clearance of your accessory shipment.Let us know the customs fee amount charged for the accessory shipment.Once you provide the amount, we will process a full refund for that fee.
Troubleshooting
Q:What should I do if the voice assistant does not respond?
You can try the following steps:Restart the glasses: Take off the glasses, press and hold the power button for 5 seconds to turn them off, wait 10 seconds, then turn them on again.Check the connection: Make sure the glasses are connected to your phone via Bluetooth and that your phone has a stable network connection.Clean the microphone: Gently wipe the microphone area near the temple touchpad with a soft cloth.Restart the voice assistant: Turn the voice assistant off and on again in the Rokid App settings.Update the firmware: Check and update the glasses to the latest firmware version.
Q:What should I do if the firmware update fails?
If the firmware update fails, please check the pop-up message shown during the update and follow the required conditions, such as keeping the glasses charging, ensuring sufficient battery level, maintaining a stable phone network, and keeping the glasses connected to the app.After meeting the required conditions, please try updating again.
Q:What should I do if the smart scrolling cannot follow the speech when I use Rokid Glasses
This is usually related to the network environment. When using Chinese-English reading, if the network connection is poor, the system may switch to the offline model. The offline model relies on local processing speed, and currently only supports Chinese and English. If other languages are in use and switch to offline mode due to network fluctuations, the smart scrolling may fail to follow the speech.
Q:The glasses may produce a buzzing noise or fail to pick up audio when recording.
Dear user,Thank you for your feedback. We sincerely apologize for the poor experience you have had with the product. Please contact global-support@rokid.com, and a dedicated after-sales representative will assist you in determining your eligibility for a replacement.
Q:When using ChatGPT, mathematical formulas lack Markdown formatting, making them difficult to read. Gemini is required.
Dear User,Thank you for your feedback. Due to the characteristics of different AI models, we recommend using the Gemini model when solving math-related questions with Rokid Glasses, as it generally provides the best experience for this type of task.
Q:In the Japanese setting, 10 o'clock is read as "totoki" and 12 o'clock is read as "juunitoki," which is incorrect.
Dear User,Thank you for your feedback. This is a known bug, and our development team is working on a fix as a top priority. We aim to resolve this issue in an upcoming update as soon as possible. We appreciate your understanding and cooperation.
Q:Why can't I download the offline translation voice pack?
Since offline voice packs require the phone's processing power to run, there are specific hardware requirements. Devices falling below these specifications (specifically, those with chips older than the iPhone A18 or Snapdragon 8 Gen 2) cannot download them.
Q:Why can't the calendar function display duplicate issues?
Google Calendar can sync with your smartphone calendar, and the calendar within the Hi Rokid app also supports syncing with your smartphone calendar.However, we are currently experiencing some technical difficulties syncing recurring events. We are working to resolve this issue, and we will release an update as soon as a solution is found.
Q:Why can't I select an AI model when using it in Russia?
Due to regulations in different countries, we are unable to provide all AI models. Model providers prohibit the offering of services in certain countries, and consequently, we are unable to provide them either.
Q:Why can't I use the navigation function on my Huawei phone? The app crashes.
Dear user, Thank you for your feedback. Because Huawei uses the HarmonyOS operating system, Google Maps functionality is unavailable. This is a limitation imposed by the phone brand. We are working on resolving this issue and will release a new update soon.
Q:Why does my Hi Rokid App keep showing the videos as "processing" after I sync them?
After photos and videos are synced, you need to keep the app running in the foreground and wait for the video processing to complete. Switching to the background or force-closing the app will interrupt the algorithm processing.You can also view videos directly in your phone's Photos app without videos.
Q:I cannot use navigation in South Korea.
한국에서는 구글 지도 사용에 제한이 있어 하이로키드 앱의 내비게이션 기능이 해당 지역에서 원활하게 작동하지 않거나 오작동할 수 있습니다. 현재 해결책을 적극적으로 모색하고 있습니다.
Q:I want to link my ChatGPT/Gemini account. How do I do that?
Due to privacy policy issues with ChatGPT and Gemini, we are currently unable to link users' AI accounts within the Hi Rokid App. We are discussing with our suppliers how to optimize the account linking function.
Q:Why can’t I use AlipayHK after the latest Hi Rokid app update?
Due to varying financial regulations across countries and regions, AlipayHK is not currently available in all markets. We are reviewing the applicable regulatory requirements and plan to gradually expand availability where permitted.
Q:Why does Wear Detection frequently fail, or why does Bluetooth repeatedly disconnect and reconnect after I pair my Rokid Glasses?
We sincerely apologize for the inconvenience. This issue may occur when Wear Detection is enabled but does not correctly detect that the glasses are being worn, which can cause the Bluetooth connection to repeatedly disconnect and reconnect.To improve connection stability, try disabling Wear Detection by going to Hi Rokid app > Settings > Device > Wear Detection.
Q:What should I do if my Rokid Glasses firmware update fails with error code 10400?
Try connecting to a different Wi-Fi network and updating the firmware again. We recommend avoiding mobile hotspots and public Wi-Fi networks, as their firewall or security settings may block the update from downloading.
Q:I use an iPhone and cannot make calls through Hi Rokid. What should I do?
On your iPhone, go to Settings > Bluetooth and locate your Rokid Glasses. Tap the device, then enable Share Contacts.
Q:What should I do if photos or videos from my Rokid Glasses won’t sync to my phone?
Disconnect your phone from Wi-Fi, switch to a 5G mobile data connection, and try syncing the photos and videos again. If you are using a VPN, please disable it before retrying.
Q:Why can’t my Rokid Glasses display song lyrics?
Song lyrics are subject to separate licensing and copyright requirements in international markets, so they are not currently available for display on Rokid Glasses. We are actively discussing this matter with the relevant service providers and sincerely apologize for any inconvenience.
Q:Why do my Rokid Glasses/ Rokid Ai Glasses Stye turn on automatically while charging instead of remaining powered off?
Rokid Glasses/Rokid Ai Glasses Stye are designed to power on automatically and remain in standby mode when the battery has sufficient charge. This allows you to start using the glasses simply by unfolding the temples.
Q:In the Toolbox feature, the application crashes every time the download button is clicked.
Dear user, thank you for your feedback. The toolbox crashed because you don't have the App Manager app installed on your phone. You can download the App Manager app from the App Store/Google Play.
Q:Why can’t I use Hi Rokid to activate the AI when the app is running in the background or my phone’s screen is turned off?
Please make sure that all required permissions have been granted to the Hi Rokid app. If certain permissions are restricted, the app may be unable to continue running in the background or while your phone’s screen is turned off.
Returns & Warranty
Q:What are the return eligibility conditions?
To be eligible for a return, your item must be returned in original, resalable condition. The specific requirements are as follows:Unused: No signs of wear; protective films (if any) intact.Complete: All original accessories included, such as the charging case, cables, cleaning cloth, and documentation.Undamaged: Free of scratches, smudges, or any damage.Proof of Purchase: Order number or receipt required.For full details, please refer to our Refund Policy: https://global.rokid.com/pages/refund-policy
Q:How do I initiate a return?
Please follow the steps below:Step 1: Contact Us FirstEmail global-support@rokid.com with your order number to request a return authorization.Step 2: Receive Return InstructionsIf your return is accepted, we will provide:A return shipping label (for approved returns)The shipping address to generate the shipping labelStep 3: Pack SecurelyPlace the glasses in their original box, powered off, with all accessories included.Step 4: Ship BackUse the provided label or your own tracked shipping method.Return Shipping Cost:Customer is responsible for return shipping on non-defective returns.Rokid covers return shipping if the return is due to our error (incorrect or defective item).Original shipping charges are non-refundable.💡 We strongly recommend using a trackable shipping method.
Q:What is the warranty policy for Rokid AI Glasses?
Your AI Smart Glasses are protected by a 365-day warranty from the date of receipt.What's CoveredDefects in materials and workmanshipHardware malfunctions under normal useWhat's NOT CoveredLoss or theftDamage from drops, impact, or accidentsExposure to liquids or extreme conditionsNormal wear and tear (e.g., lens scratches)Misuse, mishandling, or unauthorized modificationsFor more details, please note that the warranty does not apply in the following circumstances:The warranty period has expired;Damage is caused by failure to use, maintain, or store the product in accordance with the product instructions;Damage is caused by disassembly or repair by unauthorized parties;A valid warranty certificate or proof of purchase is not provided (unless it can be proven that the product is still within the warranty period);The warranty certificate has been tampered with or altered;The product model or serial number on the warranty certificate does not match the actual product;Damage is caused by virus infection during use;Damage is caused by force majeure events;Use of non-Rokid official or unauthorized accessories.
Q:How to Make a Warranty Claim
Email global-support@rokid.com with the following:Your order numberA detailed description of the issuePhotos (if possible)We will review your claim within 7 days and inform you of the resolution (repair, replacement, or refund).
Product Overview & Specifications
Q:What is the difference between Rokid Glasses and Rokid AI Glasses Style? Which one should I choose?
1. DisplayRokid Glasses: Features a dual monochrome green Micro‑LED display for visual overlay.Rokid AI Glasses Style: No display – voice‑only interaction.2. Primary Interaction MethodRokid Glasses: Visual + voice.Rokid AI Glasses Style: Voice only.3. Product PositioningRokid Glasses: Flagship model – focused on productivity scenarios (business meetings, travel, tasks requiring visual assistance).Rokid AI Glasses Style: All‑rounder – optimized for all‑day wear, travel, daily commuting, and mobile use.4. CameraBoth feature a 12MP Sony sensor supporting 4K recording (slight variations may exist between models).5. AI EngineBoth support the latest GPT and Gemini models6. Real‑Time TranslationRokid Glasses: 89 languages with subtitles overlaid in your field of view.Rokid AI Glasses Style: 89 languages with audio‑only output (no subtitles).7. Battery LifeThe Rokid Glasses have a 210mAh battery, offering approximately 8–10 hours of mixed use, 5–6 hours of music playback, 4 hours of voice calls, 2 hours of always-on display, and 45 minutes of intensive recording. Actual battery life may vary depending on environmental conditions and usage patterns.8. Prescription Lens SupportBoth support custom high‑precision prescription lenses up to ±15.00D (1500 degrees) and progressive multifocal lenses.How to choose?Choose Rokid Glasses if you: Need visual assistance during meetings or travels, prefer reading translated subtitles directly in your field of view, regularly use a teleprompter, or rely heavily on visual AI overlays. It is the flagship tool for productivity-first scenarios.Choose Rokid AI Glasses Style if you: Prefer a traditional and discreet glasses look, primarily rely on voice commands and audio feedback, need all‑day comfort and long battery life for commuting or mobile use, or want an everyday AI companion that feels just like wearing regular glasses.
Q:What are the specifications of Rokid Glasses?
Here are the key specifications of Rokid Glasses:Basic SpecificationsWeight: Approx. 49gDimensions: 143 × 44 × 160.5 mmProcessor: Qualcomm Snapdragon AR1 Gen1 + NXP RT600RAM: 2GBStorage: 32GB built-inBattery: 210mAh built-inCharging: Magnetic charging contacts, 5V 1A, supports fast charging (approx. 80% in 20 minutes)Charging Accessories: Magnetic charging battery and charging glasses caseWater Resistance: IPX4 (splash-resistant for everyday use)Wireless ConnectivityWi-Fi 6Bluetooth 5.3DisplayTechnology: Micro LED + diffractive optical waveguide (single optical engine dual-display design)Field of View: 30°Eye-box Brightness: 1500 nitsResolution: 480 × 640CameraSensor: SONY IMX681, 12MP, F2.25 aperture, 109° field of viewPhoto Resolution: 3024 × 4032 (native 3:4), 4K 3:4, 4K 9:16, 3K 4:3Video Resolution: 3K@30fps 9:16, 2.5K@30fps 3:4, 2.5K@30fps 4:3, 2K@30fps 9:16, 2K@30fps 9:19.5Privacy Features: RGB privacy indicator light + P‑Sensor (detects if the indicator light is blocked)Audio & MicrophoneMicrophone: 4-microphone array (SERB Mic)Speakers: Two high-quality ultra-linear speakers with directional sound fieldAudio Modes: Adjustable (Loud, Balanced, Podcast, and more)AI FeaturesMultimodal AI interaction, real-time translation, meeting transcription, teleprompter, navigation, and payment features. Some features may be supported through future OTA updates.
Using
Q:How to use Translation?
With live translation on Rokid Glasses/ Rokid Ai Glasses Style, you can understand speech or listen to audio in 89 different languages on Rokid Glasses and 76 different languages on Rokid Ai Glasses Style . In a conversation, you can see someone’s responses translated on your display(Rokid Glasses). Or you can listen translation by audio (Rokid Glasses/ Rokid AI Glasses Style). - To start live translation from your glasses: 1. Swipe the touchbar to enter menu.2. Swipe right and select Translate.3. You can change the target language and tramslated language in Hi Rokid App.Or, You can use voice commend said " Hi Rokid, start to translation"- To start live translation from the Hi Rokid app:1. Tap the "Home" tab at the bottom of the Hi Rokid app and select the translation function.2.Choose the target language and tramslated language.3. Click "Start translation"How to stop live translationYou can double-tap the touch bar; Rokid will then display a prompt asking you to double-tap again to confirm you want to exit.
Q:How to use Teleprompter?
- To start Teleprompter from the Hi Rokid app:1. Tap the "Home" tab at the bottom of the Hi Rokid app and select the Teleprompter function.2.Choose the copywrite and send to Rokid Glasses3. Choose smart scroll or constant speed scroll.4. Click "Start Teleprompter"If you have already set up the teleprompter content during a previous presentation, you can also launch the teleprompter function by saying, "Hi Rokid, start teleprompter."- To start Teleprompter from your glasses: 1. Set up the teleprompter content and scroll mode in Hi Rokid App.2. Swipe touchpad and select Teleprompter.How to stop TeleprompterYou can double-tap the touch bar; Rokid will then display a prompt asking you to double-tap again to confirm you want to exit.
Q:How to use Navigation?
Rokid provide navigation functionality on Rokid Glasses and Rokid Ai Glasses Style. Rokid Glasses display map navigation and provide voice guidance, whereas Rokid Ai Glasses Style supports voice guidance only.- To start Navigation from the Hi Rokid app:1. Tap the "Home" tab at the bottom of the Hi Rokid app and select the Navigation function.2. Agree to the Terms of Use3. Search for a destination.4. Select a mode of travel (Driving/Cycling/Walking)5. Click "Start Navigation"Note: You can set your work and home locations for quick navigation.- To start Naviation from your glasses: 1. Say: " Hi Rokid, navigate to work.", "Hi Rokid, navigate to xxx (address)"Note:You can switch between the mini-map and large-map display modes by swiping the touchpad(Rokid Glasses).How to stop NavigationYou can double-tap the touch bar; Rokid will then display a prompt asking you to double-tap again to confirm you want to exit.Map data is from Google Maps.
Q:How to use Meeting Transcription?
- To start Meeting Transcription:1. Say:" Hi Rokid, start recoding"2. Tap the "Home" tab at the bottom of the Hi Rokid app and select the Recording function.3. You can share, Ai summary, and AI transcription in this function.How to stop recodingYou can double-tap the touch bar to stop recoding .
Q:How to use Live Streaming?
Rokid uses RTMP technology to stream video from Rokid Glasses and Rokid Ai Glasses Style to major live streaming platforms.- To start Live from Hi Rokid App:1. Tap the "Home" tab at the bottom of the Hi Rokid app and select the Live function.2. Choose Custom RTMP Live Stream and click Pre-live settings button.3. Connect Rokid Glasses/Rokid Ai Glasses Style to Wi-Fi (you can use a mobile hotspot).4. Enter the RTMP URL and Stream Key (You can find this information in the personal streaming settings on major live streaming platforms.).5. Click Start streaming button.Note: If you have previously entered an RTMP URL and Stream Key, you can click the "Import Previous" button, and the Hi Rokid App will automatically fill in the information from your last live stream.
Q:How to use Subtitles?
Rokidprovide Subtitle functionality on Rokid Glasses. This feature is primarily designed to assist users with visual impairments—or those in specific situations—by converting audio from phone calls, app-based calls, face-to-face conversations, meetings, and more into subtitles.- To start Navigation from the Hi Rokid app:1. Tap the ""Home"" tab at the bottom of the Hi Rokid app and select the Subtitle function.- To start Naviation from your glasses: 1. Say: "" Hi Rokid, start Subtitle"Note: The subtitle function only converts speech into subtitles based on the language currently selected in the Hi Rokid App. For example, if you use English as the app's language, English speech will be converted into English text.How to stop Subtitle:You can double-tap the touch bar; Rokid will then display a prompt asking you to double-tap again to confirm you want to exit.
Q:How can I use Toolbox?
Rokid is a developer-friendly company; we want creative developers to enjoy our Yoda-OS platform. The Toolbox allows you to install apps you have developed—or other third-party apps—onto Rokid Glasses.The Toolbox also offers a remote control function, enabling you to interact with the glasses using your smartphone's buttons and touchpad.Note: For the Software Development Kit, please visit: https://ar.rokid.com/sdk
Q:How to capture photos and videos?
With Rokid glasses, you can capture media using the function button on your glasses frame or by using Rokid AI. By default, a short press of the function button on Rokid Glasses and Rokid AI Glasses Style takes a photo, while a long press records a video. You can change these default settings in the Hi Rokid app.Note: The capture LED lets others know when you use your glasses to take photos and record videos for your gallery or streaming. Media you capture with Rokid glasses must be imported to the Hi Rokid app before you can view or share it. Your glasses must be connected to the Hi Rokid app in order to import media. Media is transferred to your phone's photo app and is automatically removed from your glasses during import. Media is presented in the Hi Rokid app Gallery by accessing your phone’s photo app with your permission. If you delete media from Gallery, from your photo app, or revoke permission for the Hi Rokid app to access your phone’s photo app, media will not appear in Gallery.When transmitting via Midea, Rokid Glasses need to be connected to your phone's Wi-Fi. If you are using a VPN, it is recommended to turn it off to ensure smooth transmission.
Q:What do I need to use Rokid Glasses/ Rokid Ai Glasses Style?
To operate Rokid Glasses/ Rokid Ai Glassses Stle, you need to connect your glasses with a smart phone and Hi Rokid App. Here’s the complete checklist:- Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 16 and above. - Wireless internet access- USB-C charging cable.(Rokid products come with a Type-C female charging adapter.)- A valid Rokid account- Hi Rokid app (downloadable from Google Play/ App store )
Q:Can I pair my Rokid Glasses/ Rokid Ai Glasses Style with more than one Rokid account?
Rokid Glasses/ Rokid Ai Glasses can only pair with one valid Rokid account at a time.For information security reasons, all information on Rokid Glasses/Rokid Ai Glasses will be cleared when paired with other Rokid accounts.
Q:What are the differences between different translation models?
You can switch between different translation models based on your usage scenario:Auto-Detect Model- Automatically identifies the speaker's language- Supports translation across 29 different languagesMore Languages Model- Supports 89 languages (Rokid Glasses)- Supports 76 languages (Rokid AI Glasses Style)- Requires selecting both the source (detection) and target (translation) languages- Fast translation speed- Higher accuracyLocal Translation Model- Supports automatic identification of 6 languages: Chinese, English, Japanese, French, German, and Spanish- Recommended for use with iPhone (A18 chip) or Android phones (Snapdragon 8 Gen 2 or higher)- Requires approximately 2.67GB of phone storage/memoryDoutalk Model- Supports two-way translation- Supports 18 languages- Requires selecting both the source (detection) and target (translation) languages
Q:How to use Rokid AI?
You can use Rokid AI to answer questions in-the-moment, get information, spark creativity and express yourself hands-free, while also taking photos and videos, calling, messaging, and controlling media and volume. You can activate Rokid AI on your glasses by saying ""Hi Rokid,"" or by tapping and holding the touchpad on your glasses. What you can do with Rokid AI on your glassesHere are some examples of what you can do with Rokid AI on your glasses: - Photo capture: "Take a picture."- Video capture: "Take a video." / "Stop recording." - Calling and messaging : "Call [contact name]." - Battery status: "How much battery is left?" - Time & date: "What time is it?" / "What's the date?" - Be inspired: " I’m visiting San Francisco for one day. What are three must-see places?"/ "I only have 30 minutes to cook dinner. What are some healthy meal ideas?"- Be creative: " Write a birthday message that’s funny but heartfelt."/ " Help me come up with a catchy name for my coffee shop."You can also use your camera with Rokid AI to ask questions about the world around you:- "Hi Rokid, what is in front of me?"- "Hi Rokid, translate text into English."- "Hi Rokid, look, what is this company? Introduce to me."To get the weather, or for other location-based questions, you must enable location services from your phone settings. Ensure that location access is set to "always allow" for the Rokid AI mobile app.
Q:Where can I find the sserial number of my Rokid Glasses/Rokid Ai Glasses Style?
You can find your Rokid Glasses/Rokid Ai Glasses Style serial number in three places:1. In the Hi Rokid App app under: Settings - Devices - Serial number2. Printed on the inside of the left temple of your glasses3. Slide foward the touchpad on Rokid Glasses/ Rokid Ai Glasses Style to go into menu, then choose "Device info".
Q:How can I watch the product introduction videos again?
Open the Discover tab in the Hi Rokid app and select Playbook. You will be redirected to Rokid’s official YouTube channel, where you can find product tutorials.
Q:Do I need a Rokid account to use the Hi Rokid app and Rokid Glasses?
Yes. You need a Rokid account to sign in to the Hi Rokid app. When creating an account, you will be asked to provide basic information such as your name, date of birth, and email address.
Q:How can I make sure my Rokid Glasses are always up to date?
In the Hi Rokid app, go to Settings > Devices > System to check whether your glasses are running the latest version and install any available updates.
Q:What is the component that looks like a camera lens on the right side of the glasses?
The component on the right is not a camera lens. It is an outward-facing capture indicator light that lets people nearby know when you are taking a photo or recording a video.
Q:What is the capture indicator light?
The capture indicator light is located on the outside of the glasses. It lets people nearby know when you are taking a photo or recording a video. It also lights up when the glasses are first powered on.
Q:How do I turn off the display on my Rokid Glasses?
Double-tap the touchpad with two fingers to turn off the display at any time.
Q:How do I adjust the volume on Rokid Glasses /Rokid AI Glasses Style?
To increase the volume, swipe forward on the touchpad with two fingers. To decrease the volume, swipe backward with two fingers.You can also adjust the system volume through the Hi Rokid app or use the volume buttons on your phone.
Q:How do I import photos and videos from Rokid Glasses/ Rokid AI Glasses Style to my smartphone?
1. Enable Bluetooth on your smartphone, then pair the glasses with your phone through the Hi Rokid app.2. Tap the Gallery icon on the app’s home screen. At the top of the Gallery, you will see the number of photos and videos waiting to be synced.3. For tasks that require a high-speed connection, such as transferring media files or updating the firmware, your phone will temporarily connect to the glasses’ built-in Wi-Fi network. On an iOS device, accept the Join Wi-Fi Network request to begin transferring the files to the Hi Rokid app.
